Frequently Asked Questions

What is the location of Yellow Bike?

You can find us at Nieuwezijds Kolk 29 or Nieuwe Nieuwstraat 16 This is approximately 3 minutes walking from the Central Station. All our tours depart from Nieuwezijds Kolk 29.

What happens if it rains?

Yellow Bike will provide you with a (free) rain poncho, so if you like you can still go on the tour. Our tours never stop in case of rain.

How many people go in a tour group?

We have a maximum group size of 14 people per guide. In case of more people, we will simply create more groups.

What is the cancellation policy?

It is possible to cancel your reservation free of charge, up until 5 days in advance. If you cancel between 5 days and 1 day (24 hours) in advance, we will refund only 50%. If you cancel in less than 1 day (24 hours) in advance, there will be no refund.

Is it possible to rent a bike without a guided tour?

Yes. It costs € 12,- per 24 hours to rent a bike.

Theft insurance

All bikes have an AXA lock. For each bike you will get one additional ABUS chain lock.

Costs in case of theft, for each bike:

  • Without insurance €300,-
  • With insurance €40,- when you have both keys and the declaration from the policie, otherwise €300,-

Theft insurance does not cover damage.