Frequently Asked Questions

What is the location of Yellow Bike?

You can find us at Nieuwezijds Kolk 29. This is approximately 3 minutes walking from Amsterdam Central Station. All our tours depart from there!

Why are your bikes yellow?

Yellow is easy to spot in traffic, standing out always provides you with some extra safety.

How many people go in a tour group?

We have a maximum group size of 14 people per guide. In case of more people, we will simply create more groups.

Someone in our group can’t ride a bike, can they still join the tour?

If booked in advance we can usually arrange a proper solution, like a tandem. Don’t hesitate to contact our office for options.

What is the cancellation policy?

It is possible to cancel your reservation free of charge, up until 5 days in advance. If you cancel between 5 days and 1 day (24 hours) in advance, we will refund only 50%. If you cancel in less than 1 day (24 hours) in advance, there will be no refund.

Is it possible to rent a bike without a guided tour?

Yes. For € 14,50 per 24 hours it’s possible to rent a bike.

Do you accept the i Amsterdam official city card?

Yes, with the iAmsterdam city card is accepted and valid for one 24h free bike rental without insurance. It’s optional to add insurance for 3,50 euro.

If you keep the bike longer, you will also profit from our multiple day discount and pay only 10,- euro per extra day 24 hour bike rental.

Note: If you have a city card that is valid for more than 24 hours, the free bike rental is only valid for 24 hours.

What happens if it rains?

Yellow Bike will provide you with a (free) rain poncho, so if you like you can still go on the tour. Our tours never stop in case of rain. We are `Dutch folks!

Theft and damage insurance

All bikes have a frame lock and we supply one chain lock per two bikes.

Costs in case of theft, for each bike:

• Without insurance €300,-
• With insurance €30,- when you have both keys and the declaration from the police, otherwise €300,-

The bikes are delivered in good condition. During rental period you are responsible for the bicycle. With insurance you are covered against regular damage.

It is not allowed to carry people on the back seat. The luggage carriers can hold a maximum of 25 kg. Damage caused by carrying people on the back seat can not be reimbursed.

Is it possible to get bikes delivered to a specific location?

It’s possible, with an extra fee from 200,- Euro costs (for extra personnel and a the rent of a van). Please contact our office for options. We are easy to reach from Central Station, and we can always help you plan a good route to get to our office.