Frequently Asked Questions

What is the location of Yellow Bike? Where can I return my rental bikes?

You can find us at Nieuwezijds Kolk 29, Amsterdam. This is approximately 5 minutes walking from Amsterdam Central Station. All our tours depart and end there, unless explicitly otherwise specified in your booking confirmation.

Since summer 2025, you can also find us at Central Station! At our location at De Ruijterkade 34-b, it is only possible to rent bikes.

There are no other shops or parkings to return your bike to. If you leave your bike somewhere in the city, this is regarded as negligence of the bike. According to our policy, we can charge a fee for this via your deposit payment.

Is Yellow Bike open all year round?

Yellow Bike is open all year round, seven days a week, except on New Year’s Day and King’s Day. Check our current daily opening times at the bottom of this page.

How can I reach Yellow bike?

Yellow Bike is easily accessible by public transport. We are located in the heart of Amsterdam.

How do I get to Nieuwezijds Kolk 29?

  • By train: Get off at Amsterdam Central Station and walk to our location in about 5 minutes. Follow the signs to Nieuwendijk and then turn onto Nieuwezijds Kolk.
  • By tram: Take tram 2, 12, 13, or 17 and get off at the Nieuwezijds Kolk stop. From here, it is only a few minutes’ walk to Yellow Bike.
  • By subway: Take subway line 52 (Noord-Zuid line) and get off at Rokin station. From here, it is about a 10-minute walk to our location.

How do I get to De Ruijterkade 34-b?

  • By train: Get off at Amsterdam Central Station. Leave the departure hall on the IJ side. Turn right onto De Ruijterkade.
  • By tram: Take tram 1, 2, 12, 17, 4, or 14 towards Central Station. Get off at the Central Station stop. From here, it is a few minutes’ walk to Yellow Bike.
  • By subway: Take subway lines 51, 53, or 54 towards Central Station, or take subway line 52 towards Noord. From there, it’s a minute’s walk to Yellow Bike.

Want to plan your trip? Use 9292.nl for current departure times and travel advice. We look forward to welcoming you to Yellow Bike!

Where can I park my car in Amsterdam?

The Nieuwendijk parking garage is located directly beneath the Nieuwezijds Kolk. Please be aware of Amsterdam’s parking rates in the city center. We recommend avoiding the city center by car. P+R parking spaces are more convenient. These are secure parking garages along Amsterdam’s A10 ring road where you can park cheaply and easily transfer to public transport to the city center. More information about P+R can be found on the website of the Municipality of Amsterdam. We have had the best experiences with the Metro 52 connection from P+R North. And P+R Zeeburg (East) in combination with tram 26 makes for a great connection as well.

Where can we park if we come by bus?

Are you coming by coach? There are three pick-up and drop-off stops within walking distance of Yellow Bike. A good place to park is at the Passengers Terminal Amsterdam.

BIKE TOURS

Is it possible to rent a bike without a guided tour?

Yes. You can rent a bike. Find our prices here. We regularly have great offers for multi-day rentals.

How can I pay?

Bike rentals, bike tours and packages can be paid for in cash, PIN, or credit card (Visa/Mastercard). Book online in advance for more payment options.

Does Yellow Bike also have tandems or electric bikes?

We have a parent/child tandem. If you are coming on tour with a group, it is possible to arrange a 2 adult tandem for you. We have electric bikes available. Our tours have a relaxed pace and are therefore also suitable for people who do not want to cycle too fast.

How many people go in a tour group?

We have a maximum group size of 12 people per guide. In the case of more people, we will simply create more groups. In rare cases we may add an extra person, but we strive for a maximum of 12.

We are a larger group, can we still go on tour together?

In case you are a private group of 15, it’s not a problem to ride as one group. The City of Amsterdam does not allow tour groups larger than 15 participants in the City Center. Therefore we split up larger groups with extra guides.

Can there be children on the tour?

Yellow Bike has seats for the little ones. Slightly older children will be able to cycle themselves on one of our children’s bicycles. There is no charge for children who are in a seat behind. Children who bike alone and are between 7 and 17 years old can come with a big discount. From 18 years old you pay the same price as for adults.

Someone in our group can’t ride a bike, can they still join the tour?

If booked in advance we can sometimes arrange a solution, like a tandem. If a tandem is not an option, we unfortunately don’t have an alternative at the moment.

What happens when it rains?

Yellow Bike has free rain ponchos available for tours. In really bad weather conditions, such as heavy rain, you can often reschedule the tour. See also our cancellation policy below. Our experience is that days on which cycling is not possible due to bad weather rarely occur. In situations such as code yellow, we are of course flexible in rebooking.

It is possible to book a raincheck during the booking process. For €4.95, you can cancel your tour free of charge up to one hour before departure!

What does it cost to cancel?

It is possible to cancel your reservation for a bicycle tour or bicycle rental. There are no costs involved if you cancel up to 5 days in advance. If you cancel between 5 days and 24 hours in advance, we will charge you 50% of the price. Changes are often possible free of charge. If you cancel within 1 day (24 hours) of departure, there will be no refund. If you would like to change the amount of participants, please contact our office: [email protected].

Refunds of online payments and security deposits

We will refund your payment or deposit once we have processed your tour cancellation according to our cancellation policy or when you return your bike to our shop. You will receive confirmation of the cancellation after we have released your payment. After this confirmation, the payment provider may take a few business days to process the return. We have no influence on the refund processing of the payment provider.

PRIVATE TOURS

Can we arrange our own departure time?

You can, of course in consultation with us, arrange your own departure times when you book a private tour. You can book this from € 236 per group, depending on the number of people you pay extra.

Can I book a private arrangement for a small group such as 2 or 4 people?

Ofcourse! This is possible for all our tours, and all canal cruises, except for restaurant bookings. If there is no clear price for a small private group while booking your requested tour, just get in touch with our office to learn more about the pricing.

Can I put together a tour package myself?

The day trip packages on our website are example packages. You can put together your own package in consultation with us. You can determine the times of cycling, walking, cruising, lunch and/or dinner yourself. We are happy to help you create a program!

Payment

You will receive the invoice approximately 2–3 weeks before the tour date unless otherwise confirmed.

Cancellation policy for private tours

We understand that plans can sometimes change. That is why we offer flexible terms and conditions, so you can book with confidence.

Cancellation of private tours

  • Groups of up to 20 people: free cancellation up to 10 days before the tour.
  • Groups of 20 people or more: free cancellation up to 14 days before the tour.
  • For cancellations after these deadlines, we charge 50% of the total amount.
  • In the event of cancellation within 5 days prior to the tour, the full amount will be charged.

Changes & cancellations

  • Up to 10% of participants can be cancelled free of charge between 10 days 24 hours in advance. You will receive a voucher valid for one year.
  • Rebooking is possible up to 48 hours in advance (subject to availability): – Private groups (max. 20 persons): free of charge – Groups larger than 20 persons or booking agencies: subject to a 40% surcharge.

Rain Check

Would you like more flexibility in case of bad weather or unexpected circumstances?

Then book a Rain Check for €50 per assigned guide. (One guide is assigned per 12 people.)

With this option, you can reschedule your tour up to 3 hours in advance to another date within 6 months, free of charge and without giving a reason.

(The Rain Check can be used once and is subject to availability.)

BIKE RENTAL

Does Yellow Bike rent out tandems or electric bikes?

We don’t have tandems or electric bicycles available for rental.

Do you accept the I Amsterdam City card?

Yes, the I Amsterdam City card is accepted and valid for one 24h free bike rental without insurance. It’s optional to add insurance for 3,50 euro.

If you keep the bike longer, you will also profit from our multiple day discount and pay only 10,- euro per extra day 24 hour bike rental.

Note: If you have a City card that is valid for more than 24 hours, the free bike rental is only valid for 24 hours.

Theft and damage insurance

All bikes have a frame lock and we supply one chain lock per two bikes.

Costs in case of theft, for each bike:

  • Without insurance €300,-
  • With insurance €60,- when you have both keys and the declaration from the police, otherwise €300,-

The bikes are delivered in good condition. During the rental period you are responsible for the bicycle. With insurance you are covered against regular damage.

It is not allowed to carry people in the back seat. The luggage carriers can hold a maximum of 25 kg. Damage caused by carrying people on the back seat can not be reimbursed.

What to do if your bike breaks down on the way

Within the A10 highway

  • You are responsible for returning the bike.
  • Options:
    • Walk the bike back. In this case, you’ll receive an appropriate discount on the bike rental.
    • Have the bike repaired locally (with prior approval — we usually reimburse the costs) and return the bike afterwards.
    • In case of a flat tire (that cannot be fixed by pumping) or a broken chain, and if it’s too far to walk back, you may leave the bike within the A10 ring after notifying us. We’ll pick it up. The rental period ends as soon as you report it.
  • Don’t hesitate to call us if you’re unsure what to do.

Outside the A10 highway

  • Bikes must always be returned to Amsterdam.
  • This can be done, for example, by train.
  • If returning the bike is not possible and you leave it outside the A10 ring, we will charge a pickup fee per bike.

Why do some bikes show signs of wear?

At Yellow Bike, we take pride in maintaining our fleet of bikes ourselves. In a bike city, we are convinced it’s important to own bikes that last for years instead of bikes that can be discarded in no time. That is why some of our bikes show signs of wear. For us, it’s a sign they are durable and sturdy and well maintained, to not have to be replaced after a year of use. We conduct regular maintenance checks and repairs to keep our bikes in the best possible condition. And we can ensure that they are safe and reliable for our customers to use! And now and then, we will give them a paint job. 

I am late returning the bike(s). I am standing in front of your office to return bikes, but the office has closed. What to do?

We ask you to keep the bikes. Your rental will automatically be lengthened with the extra hours if applicable. Please return them the next day.If this really is not possible because i.e. you have to leave on a return journey, please properly lock the bikes in front of our office and throw the keys in our mailbox. We will then charge an extra sum for the out of office return, because we can get a fine by the municipality for bikes that are not inside our garage. Hence we request you to keep the bike whenever possible. Never leave the bikes behind with their keys in: bike theft is very common in Amsterdam.

We close earlier in the city center than at Central Station! Maybe you can return your bike at the station.

I have returned my bike(s) and did transfer the deposit by the QR code at the check-in, but I haven’t received my money yet.

We release your security deposit directly at your return. Usually you will receive a confirmation email. The security deposit will be refunded within 2-3 business days by your payment provider. Some payment providers choose to take more time for the transfer, sometimes even up to a week. This depends on their policy that we unfortunately cannot influence.

If you are still not sure the money came back on your account after a week, please contact your payment provider.

Is it possible to get bikes delivered to a specific location?

It’s possible, with an extra fee that starts from € 350 (for extra personnel and the rent of a van). Please contact our office for options. We are easy to reach from Central Station, and we can always help you plan a good route to get to our office by walking or public transport.

How many bikes do you have?

Yellow Bike has about three hundred bright yellow bikes with a unique design.

Why are your bikes yellow?

Yellow Bike is easy to spot in traffic, standing out always provides you with some extra safety. 

CONTACT

Contact Yellow Bike: How do I get in touch?

E-mail: [email protected]
Reach us by telephone between 9:30 and 17:00 on our number: +31 (20) 620 69 40 (Whatsapp text is possible, we can’t receive whatsapp calls for now)