POPULAR QUESTIONS
What is the location of Yellow Bike?
You can find us at Nieuwezijds Kolk 29, Amsterdam. This is approximately 5 minutes walking from Amsterdam Central Station. All our tours depart and end there, unless explicitly otherwise specified in your booking confirmation.
Is Yellow Bike open all year round?
Yellow Bike is open all year round, seven days a week, except on New Year’s Day and King’s Day. Check our current daily opening times at the bottom of this page.
BIKE TOURS
Is it possible to rent a bike without a guided tour?
Yes. You can rent a bike. Find our prices here. We regularly have great offers for multi-day rentals.
How can I pay?
Bike rentals, bike tours and packages can be paid for in cash, PIN, or credit card (Visa/Mastercard).
Does Yellow Bike also have tandems or electric bikes?
If you are coming on tour with a group, it is often possible to arrange a tandem for you. We also have a few electric bikes available for use during tours. Our tours have a relaxed pace and are therefore also suitable for people who do not want to cycle too fast.
How many people go in a tour group?
We have a maximum group size of 12 people per guide. In the case of more people, we will simply create more groups. In rare cases we may add an extra person, but we strive for a maximum of 12.
We are a larger group, can we still go on tour together?
In case you are a private group of 15, it’s not a problem to ride as one group. The City of Amsterdam does not allow tour groups larger than 15 participants in the City Center. Therefore we split up larger groups with extra guides.
Can there be children on the tour?
Yellow Bike has seats for the little ones. Slightly older children will be able to cycle themselves on one of our children’s bicycles. There is no charge for children who are in a seat behind. Children who bike alone and are between 7 and 17 years old can come with a big discount. From 18 years old you pay the same price as for adults.
Someone in our group can’t ride a bike, can they still join the tour?
If booked in advance we can sometimes arrange a solution, like a tandem. If a tandem is not an option, we unfortunately don’t have an alternative at the moment.
What happens when it rains?
Yellow Bike has free rain ponchos available for tours. In really bad weather conditions, such as heavy rain, you can often reschedule the tour. See also our cancellation policy below. Our experience is that days on which cycling is not possible due to bad weather rarely occur. In situations such as code yellow, we are of course flexible in rebooking.
What does it cost to cancel?
It is possible to cancel your reservation for a bicycle tour or bicycle rental. There are no costs involved if you cancel up to 5 days in advance. If you cancel between 5 days and 24 hours in advance, we will charge you 50% of the price. Changes are often possible free of charge. If you cancel within 1 day (24 hours) of departure, there will be no refund. If you would like to change the amount of participants, please contact our office: [email protected].
Refund of online payments
We will refund you once we have processed your cancellation. You will receive confirmation of this. After this confirmation, the payment provider may take a few business days to process the return. We have no influence on this.
PRIVATE TOURS
Can we arrange our own departure time?
You can, of course in consultation with us, arrange your own departure times when you book a private tour. You can book this from € 236 per group, depending on the number of people you pay extra.
Can I book a private arrangement for less than 8 people?
That is possible, but only for the sailing and cycling combination and not for the restaurant reservations, unless you pay for the rate for 8 people.
Can I put together a package myself?
The packages on our website are only example packages. You can put together your own package in consultation with us if you book a package for at least 8 people or pay for 8 people. You can determine the times of cycling, walking, sailing, lunch and/or dinner yourself, provided that these remain within the opening hours and are still open.
BIKE RENTAL
Does Yellow Bike rent out tandems or electric bikes?
We don’t have tandems or electric bicycles available for rental.
Do you accept the I Amsterdam City card?
Yes, the I Amsterdam City card is accepted and valid for one 24h free bike rental without insurance. It’s optional to add insurance for 3,50 euro.
If you keep the bike longer, you will also profit from our multiple day discount and pay only 10,- euro per extra day 24 hour bike rental.
Note: If you have a City card that is valid for more than 24 hours, the free bike rental is only valid for 24 hours.
Theft and damage insurance
All bikes have a frame lock and we supply one chain lock per two bikes.
Costs in case of theft, for each bike:
- Without insurance €300,-
- With insurance €60,- when you have both keys and the declaration from the police, otherwise €300,-
The bikes are delivered in good condition. During the rental period you are responsible for the bicycle. With insurance you are covered against regular damage.
It is not allowed to carry people in the back seat. The luggage carriers can hold a maximum of 25 kg. Damage caused by carrying people on the back seat can not be reimbursed.
Why do some bikes show signs of wear?
At Yellow Bike, we take pride in maintaining our fleet of bikes ourselves. In a bike city, we are convinced it’s important to own bikes that last for years instead of bikes that can be discarded in no time. That is why some of our bikes show signs of wear. For us, it’s a sign they are durable and sturdy and well maintained, to not have to be replaced after a year of use. We conduct regular maintenance checks and repairs to keep our bikes in the best possible condition. And we can ensure that they are safe and reliable for our customers to use! And now and then, we will give them a paint job.
I am late returning the bike(s). I am standing in front of your office to return bikes, but the office has closed. What to do?
We ask you to keep the bikes. Your rental will automatically be lengthened with the extra hours if applicable. Please return them the next day.If this really is not possible because i.e. you have to leave on a return journey, please properly lock the bikes in front of our office and throw the keys in our mailbox. We will then charge an extra sum for the out of office return, because we can get a fine by the municipality for bikes that are not inside our garage. Hence we request you to keep the bike whenever possible. Never leave the bikes behind with their keys in: bike theft is very common in Amsterdam.
I have returned my bike(s) and did transfer the deposit by the QR code at the check-in, but I haven’t received my money yet.
We release your security deposit directly at your return. Usually you will receive a confirmation email. The security deposit will be refunded within 2-3 business days by your payment provider. Some payment providers choose to take more time for the transfer, sometimes even up to a week. This depends on their policy that we unfortunately cannot influence.
If you are still not sure the money came back on your account after a week, please contact your payment provider.
Is it possible to get bikes delivered to a specific location?
It’s possible, with an extra fee that starts from € 350 (for extra personnel and the rent of a van). Please contact our office for options. We are easy to reach from Central Station, and we can always help you plan a good route to get to our office by walking or public transport.
How many bikes do you have?
Yellow Bike has about three hundred bright yellow bikes with a unique design.
Why are your bikes yellow?
Yellow Bike is easy to spot in traffic, standing out always provides you with some extra safety.
Where can I park the car nearby Yellow Bike?
Directly underneath the Nieuwezijds Kolk is the Nieuwendijk parking garage. Please note the Amsterdam parking rates in the city centre.
P+R parking spaces are recommended. These are the secure parking garages along the A10 ring road of Amsterdam where you can park cheaply and easily transfer to public transport to the city centre. More information about P+R can be found on the website of the Gemeente Amsterdam. We have had good experience with the Metro connection from P+R Noord. P+R Zeeburg and tram 26 are also good connections.
Where do we park if we arrive by coach?
There are three boarding or alighting stops within walking distance of Yellow Bike. The best place to park is at the Passengers Terminal Amsterdam.
CONTACT
Contact Yellow Bike: How do I get in touch?
E-mail: [email protected]
Reach us by telephone between 9:30 and 17:00 on our number: +31 (20) 620 69 40 (Whatsapp text is possible, we can’t receive whatsapp calls for now)