Frequently Asked Questions

What is the location of Yellow Bike?

You can find us at Nieuwezijds Kolk 29 or Nieuwe Nieuwstraat 16 This is approximately 3 minutes walking from the Central Station. All our tours depart from Nieuwezijds Kolk 29.

What happens if it rains?

Yellow Bike will provide you with a (free) rain poncho, so if you like you can still go on the tour. Our tours never stop in case of rain.

How many people go in a tour group?

We have a maximum group size of 12 people per guide. In case of more people, we will simply create more groups.

What is the cancellation policy?

In case of an individual reservation for one of our daily tours, it is possible to cancel free of charge. Please contact us via e-mail or by phone +31 (0)20 – 6206940 so we can take your name of the list.

In case of a group reservation, it is possible to cancel your reservation until 24 hours in advance. Please contact us via e-mail or by phone +31 (0)20 – 6206940. If you contact us later than 24 hours before the start of the tour, we will charge the full 100%.

Is it possible to rent a bike without a guided tour?

Yes. It costs € 12,- per 24 hours to rent a bike.

Theft insurance

All bikes have an AXA lock. For each bike you will get one additional ABUS chain lock.

Costs in case of theft, for each bike:

• Without insurance €300,-
• With insurance €40,- when you have both keys and the declaration from the policie, otherwise €300,-

Theft insurance does not cover damage.